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PRIVACY POLICY

Effective Date: October 2, 2018

 

Who we are

Thank you for visiting BlackPair. BlackPair (“we”, “us” or “our”)  is an online retailer of custom made handcrafted footwear, clothing and accessories. Our website address is: https://www.blackpair.com and our 3D designer is http://designashoe.blackpair.com we are a Business operating principally in Los Angeles, California, United States. We respect your privacy and aim for transparency in what personal information we collect when you visit our site, what we do with that information as well as your rights. We have outlined these details below.

When you use any of the services provided by BlackPair, you are confirming that you have read, understood and agree to our Terms of Service and Privacy Policy.

 

Words used and what they mean

“WebSite” means https://www.blackpair.com and http://designashoe.blackpair.com

“You” or “Your” means any user of the website and services, customer, visitor or anyone accessing the Site who is located in any country we sell our products.

“We”, “Us” or “Our” means BlackPair the owner and controller of the Site.

“Third Party Software” means technology that we acquire from a third party to help provide service on our Site.

“Data” or “Information” means personally identifying information.

 

What is the Privacy Policy

The privacy policy describes what personal data we collect when you use our site, data on how you use our site and our services, what we do with the data we collect and how we store the data collected. This privacy policy also covers data you submit to us when you interact with our site and use our customer support.

Note: This privacy policy only applies to customers and users located in the countries to which we sell our products. If you are located in a country other than countries we sell to and you gain access to the site, please do not provide any personal information on this site.  

 

How we collect personal data

We collect personal information when you use our site or service in these main ways.

  1. The information you provide directly.
  2. The information we record automatically.
  3. The information we receive from third party software and platforms.

 

What personal data we collect and why we collect it

We collect personal information regarding you or your device to help us provide you the best possible service, complete your requested transactions, prevent spam and site abuse, as well are provide you offers. The information we collect include the following:

Information you provide when you create your account – specifically your full name, email address, billing address, shipping address and phone number (if you provide it) that is used to populate your checkout fields when you place an order.

Information you provide when you participate in events, promotions, giveaways, and contests.

Emails, requests and other communication you send to us when you communicate with customer support

Your posts, reviews, feedbacks or comments – Please note that the information you send us or provide when posting on public parts of our site are visible to others.

Information regarding your device including, web pages you visit before and after visiting our site, information about your browser, network, device (such as browser type and version, operating system, internet service provider, IP addresses, preference settings, language, location (based on your device settings) and unique device IDs). We use this information to determine the best way to present information on the device you use and also to maintain security on our site.

Information regarding how you interact with our site including, referral pages, pages you visit, load times, timestamps, clicks, browsing times, searches, transactions, scrolling, and errors or problems you experience.

Information you submit to us through third party software

Information we receive from third party software and platforms such as demographic data to help us with marketing, improving our services, manage our ad campaigns including when you view our advertisements via third party software.

Limited information we receive from our Payment Processor when you make a purchase on our site such as the last for digits of your payment card, expiration date and card type. Our payment processor is Square. Square processes your payment information to complete your payment according to Square’s Privacy Policy

Information collected using cookies when you use or interact with our site. Details what cookies are and how we use them are detailed in the Cookies Policy below.

 

Cookies we use and how we use them

Cookies are small pieces of text that are sent to your browser when you visit a site. We use cookies on the site to perform certain functions and they expire after a period of time or when you close your browser.

If you leave a comment on our site we use cookies to save your name and email address. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish a post, review, comment or feedback, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We use cookies to authenticate and verify your account and your login credentials and keep your login credentials secure.

We use non-tracking cookies to prevent you from seeing the same popup repetitively in order to give you a more pleasant user experience. This cookie expires after 1 month.

We use cookies to track how many times a pop up is seen and whether it is clicked.

We use cookies to keep track of your cart contents for your convenience so that if you choose to log in from another device, your cart is still available to you. The cookie expires after 30 days.

We use analytic and tracking cookies to analyze how you use our services such as how you move from page to page, and how you get to our site and to track the performance of information we send you to ensure we provide you with relevant, tailored and interesting information.

Third party platforms and software may also use cookies to help you use their services. Third party software use of these cookies are governed by the third parties’ policy.

 

Opting Out: You may opt out of using cookies by setting your browser to not accept cookies. This may limit your ability to use the services on our website. You may opt out of tracking or analytic cookies here.

 

How we use your personal data

We use the personal information we get from you or about you to:

Provide you services: Create and manage your account on our site, process your payment and orders, provide personalized service to you and respond to your inquiries, support requests, questions and comments.

Communicate with you: Send you emails relating to your transactions and orders.

Feedback and Surveys: Provide you with surveys, feedback requests and promotions or offers.

Promote our service: Send you communications about our new products, events, offers, promotions, contests and other marketing information we think you will be interested in.

Advertising: provide you tailored advertisements based on your interaction with our site and third party programs and software such as social media.

Customizing your website experience: Translating the site information to your language or providing you information based on your location such as shipping rates.

Security: Ensure the security of our site and our service.

Third Party Integrations: Provide you service using third party software, programs and platforms.

Enforcement: Ensure that our legal policies, and terms are enforced.

Legal Compliance: Ensure that we comply with government, legal, tax requirements and regulations as well as industry standards, law enforcement requests and other contracts.

Protection: Ensure that we protect both our rights, interests, and property and that of others.

 

When we use your personal information

We use your personal information in the ways detailed above when:

Consent: You have given us your consent for us to use the information. You can withdraw your consent at any time you choose.

Services: We need to provide you with services you have requested such as processing your order or responding to your inquiries.

Legal: We are legally required to use your information for example complying with government or law enforcement request or complying with a court order.

We have a legitimate interest including:

Providing you with advertising and communication that is tailored to you.

Managing and improving the safety and security of our services for example protecting against fraud, spam or site abuse.

Providing you a service experience that is unique to you or improving the service we provide you to better suit you.

Sharing your personal information with third parties that help us provide or manage service we provide to you.

To remove identifying information or use information that does not have personally identifying information.

When we need to protect your interest or those of others.

When we need to provide information for third parties who have legitimate interest in providing services such as delivering advertising and communication for us.

 

Who we share your data with

We share personal information in these ways:

Business Partners and Affiliates when it is reasonably necessary to do so in order to facilitate services that are integrated with our service or services that these partners perform on our behalf. We will only do this when you have been informed or expect that your information will be shared such as when needed to produce and ship your order.

Service Providers who we employ to provide services such as securing our site, customer support, advertising on other sites send marketing communication for us or assist us with storing data.

Payment Processor when your payments are processed on our site, your information is transferred via an encrypted connection to process your payment.

Advertisers when it is necessary to provide and manage tailored advertisement and measure its effectiveness.

Company Transfer or merger may require your information to be transferred as part of selling the company in part or in full or in the event of reorganizing the company.

Legal Entities if reasonably necessary such as to comply with the law or legal requests, to protect our rights, property and interests, prevent fraud or abuse on the site.

 

Your Rights and Choices

Where applicable and or required by law and subject to any relevant exceptions, you may have the right to access, change, update or delete your personal information at any time.

You may update or change your personal information through your account page. You may request your personal information to be deleted by contacting us within your account. You may also exercise your other rights by contacting us within your account or Contacting us here.

You may also elect not to receive marketing communications by following the unsubscribe button provided within the communication you received.

There may be a delay in deleting your personal information from our system when you request it. We will retain personal information that is necessary to comply with the law, resolve disputes, enforce our legal policies or protect our rights and those of others as permitted by applicable law.

You may have the right to restrict or object to the processing of your personal information. You may also have the right to exercise a right to data portability under applicable law.

If we request your consent and rely on such consent to process or use your personal information, you have the right to withdraw your consent at any time and when you do, withdrawing your consent will not affect the lawful use of your personal information before withdrawing your consent.

 

How we protect your data

While no service is completely secure, we operate our site on secure servers that use firewalls and safeguards to protect personal information against intruders and vulnerabilities. We also employ administrative, technical and physical safeguards to restrict access to personal information and protect against unauthorized access, accidental or unlawful deletion, alteration or misuse or any other unlawful form of processing your personal information.

 

How long we retain your data

We retain your personal information or information about your use of our service for as long as is necessary to provide services to you and for as long as is necessary to achieve the purposes describe in this privacy policy and our other policies.

We may also retain indefinitely information that contains no personally identifiable information relating to the use of our site or providing service on our site.

The exact length of time we keep your personal information depends on the nature of the information and the purpose for collecting it and as prescribed by law or recommended as best practice.

For example, if you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue or when you register for an account on our site, we store the personal information you provide in your account until you delete it.

Another example is that personal information tied to your past orders are stored indefinitely until you request for it to be deleted. We may only retain information where allowed by applicable law in order to comply with legal authorities.

 

Data Transfer

Your personal information may be transferred and or stored in a server located in a place other than where you submitted that information. The location of the server may be in a country with different data protection laws than the location your provided the information.

 

Updates to this Policy

From time to time, we may update this Privacy Policy to reflect changes in law, technology or our business services and operations or for any necessary or appropriate reason.

We will indicate the effective date of the policy when we make changes to it.

If we make any changes to the way we handle or process your personal information, we will notify you by posting a notice on our site when they change or before the changes are effective.

Please check this policy periodically to review for any changes to the policy this will ensure that you are updated on how we process your personal information.

 

How to Contact Us

If you have any comments, complaints or concerns please first Contact us .